Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group.
As MHC continues to grow, we have an opening for a Service Advisor.
The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.
\*Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
Coordinates with Foremen for proper work scheduling of all shop business.
* Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
Coordinates with Foremen for proper work scheduling of all shop business.
* Ensures customers receive the most expedient service available through questioning and understanding repair requests.
* Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
* Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
* Inputs repair order information to data processing system and close repair orders.
* Maintains and administers shop tool and supply requirements and status.
* Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
* Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.
e.
, Preventive Maintenance Inspections, related service work, etc.
)
* Participates in training to stay current on technical and warranty issues.
* Assists in maintaining a clean shop and office area.
* Performs other duties as assigned by a supervisor.
*SAFETY-SENSITIVE*
This position has been designated as a safety-sensitive position.
Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications
* CDL (preferred).
* Minimum 4 years’ experience in related field.
* Computer experience (preferred)
* Strong customer relations and communication skills.
* Good leadership abilities.
* Must have a positive can-do attitude.
Benefits
* Competitive Salary
* Medical, Dental and Prescription Insurance
* Disability and Life Insurance
* Paid Time Off program
* 401k and Profit Sharing with Employer Match
* Flexible Spending Account
* Internal Promotion Opportunities
* Tuition Reimbursement Program
* On the Job Training
About UsMHC is an expansion of the original company, Ozark Kenworth, Inc.
Ozark Kenworth started in Springfield, Missouri, in January 1975.
Opening for business without a Parts or Service department and only three employees in a temporary facility.
From there, the company grew and expanded.
MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services.
We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
Job Type: Full-time
Pay: $40,000.
00 - $50,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
Ability to Relocate:
* Texarkana, TX 75501: Relocate before starting work (Required)
Work Location: In person
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